Terms of Service

Effective 4 October 2026 · Version 2026-10-04

1. Who may use the Service

The Service is for businesses and professionals. You must be at least 18 and able to enter into a binding contract. If you register on behalf of a company, you confirm that you are authorised to bind it, and "you" includes that company.

2. Accounts and approval

• Signing up is a request for an account. We review requests and may approve, decline or later suspend any account. You can sign in only after your account has been approved.
• Give us accurate, current information and keep your credentials confidential. You are responsible for everything done with your account, including by people you invite (team members, buyers and vendors). Tell us at support@calryvo.com straight away if you suspect unauthorised access.
• When you accept these Terms we record the time, the version of the documents and the IP address you used, as evidence of your agreement.

3. Your traffic and legal compliance

You are solely responsible for the campaigns, numbers, buyers, vendors, advertising and calls you run through the Service, and for complying with every law that applies to them. That includes telemarketing and do-not-call rules (such as the US Telephone Consumer Protection Act and Telemarketing Sales Rule), caller-ID and call-authentication rules, call-recording and wiretap laws, consumer-protection and data-protection laws, and any sector-specific rules.

Calryvo provides tools such as caps, filters and suppression lists, but using them does not make a campaign lawful, and we do not give legal advice.

4. Call recording

Recording is optional. If you turn it on, you must give every notice and obtain every consent the law requires for the people on the call. Recordings are kept for 90 days and then deleted automatically. You can ask us to delete a recording sooner.

5. Prepaid balance, fees and taxes

• Calls, phone numbers and other usage are charged to your prepaid balance at the rates shown in your console. Number rental is billed on the schedule shown in the console.
• You can request a deposit in your console. Funds are added to your balance after we have received and approved your payment; we do not currently take card payments online. A balance is prepaid credit for using the Service: it is not a bank account and earns no interest.
• If your balance is too low we may stop routing calls to you, decline new calls or release numbers.
• We may change rates and fees for future usage by notice in the console or by email. Charges already applied to completed calls do not change.
• Fees exclude taxes, which are your responsibility. If you question a charge, tell us promptly at support@calryvo.com and we will review it in good faith.
• If you close your account, tell us and we will deal with any remaining balance in good faith, after deducting amounts you owe and subject to any dispute, fraud or compliance review.

6. The Service

We aim to keep the Service available but do not promise uninterrupted or error-free operation. Voice calls depend on third-party carriers and networks outside our control, so call completion, audio quality and delay are not guaranteed. We may update, change or withdraw features, and will try to give notice of material changes that affect you.

The Service is not designed for emergency calling and must not be relied on for it.

7. Acceptable use

You must follow our Acceptable Use Policy. We may block, filter or suppress traffic, and suspend or end access immediately, if we reasonably believe that use is unlawful, fraudulent or abusive, harms the Service or other customers, or puts us or our carriers at risk.

8. Your data and our rights

• You keep ownership of your data, including campaign settings and call records. You give us a limited licence to host, process and display it to provide the Service, keep it secure and comply with the law.
• We and our licensors own the Service, including its software, design and trademarks. We grant you a limited, non-exclusive, non-transferable right to use it while these Terms apply. You may not copy, reverse engineer or resell it, or use it to build a competing product, except as the law allows.
• If you send us feedback, we may use it without obligation to you.
• Our Privacy Policy explains how we handle personal data. Where we handle the personal data of callers on your behalf, we do so on your instructions, and you are responsible for the notices and legal basis that apply to your campaigns.

9. Confidentiality

Each party will keep the other's non-public information (such as rates, configuration and business data) confidential and use it only for the Service, except where disclosure is required by law or is needed to provide the Service, for example to carriers.

10. Suspension and termination

You may stop using the Service at any time and ask us to close your account. We may suspend or end your access at any time: immediately where the law or risk requires it, otherwise with reasonable notice. When your account is closed your access ends. Sections that by their nature should continue, such as fees owed, confidentiality, disclaimers, liability and indemnity, continue after closure.

11. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the Service will meet your revenue, conversion or compliance goals.

12. Limitation of liability

To the fullest extent the law allows: (a) Calryvo is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) our total liability for all claims relating to the Service is limited to the fees you paid us in the twelve months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify Calryvo, its affiliates and personnel against claims, losses and costs (including reasonable legal fees) arising from your traffic, campaigns or content, your breach of these Terms or the Acceptable Use Policy, or your violation of law or of third-party rights.

14. Changes to these Terms

We may update these Terms. We will post the new version with a new effective date and, for material changes, tell you by email or in the Service. If you keep using the Service after the effective date you accept the update. If you do not agree, stop using the Service and ask us to close your account.

15. General

These Terms, together with the Privacy Policy and the Acceptable Use Policy, are the entire agreement between you and Calryvo about the Service. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, sale or reorganisation. We may give notices by email or in the Service. Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier and network failures.

16. Contact

Questions about these Terms: support@calryvo.com.